MCU FIRMWARE IS OUTDATED EXTENSION FULL GUIDES FOR DOWNLOAD AND UPDATE

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Frequently asked questions about the vietvuevent.vn Nano S firmware update are answered below. For step by step instructions, please refer khổng lồ our update guide.

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Important

Make sure your 24-word recovery phrase is securely stored & accessible. In rare cases, a device may be reset during the update & needs khổng lồ be restored after.

If you have already mix up your vietvuevent.vn Nano S before this firmware update. Please follow the instructions below:

Choose the option Use initialized device in vietvuevent.vn Live.Disconnect the vietvuevent.vn Nano S.Press the button near the USB port of the vietvuevent.vn Nano S và keep it pressed while you reconnect the cable.Release the button when Bootloader is displayed on the device.Click Skip this step as shown in the screenshot below.Proceed with the instructions to lớn finalize the update below.


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Follow these steps if your device is stuck on Bootloader:

Open vietvuevent.vn Live.On Windows:Right-click vietvuevent.vn Live và run as an Administrator.Connect your vietvuevent.vn Nano S.Go to lớn the Manager tab of vietvuevent.vn Live desktop & click onContinue.
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If the loader is at 100% & the device stays stuck on Bootloader:Windows/Linux:Restart vietvuevent.vn Live by pressing CTRL + R. Then start the repair tool once more.MacOS:Restart vietvuevent.vn Live by pressing ⌘ + R. Then start the repair tool once more.

This issue is normally fixed using the instructions below:

Press both buttons simultaneously so you see Identifier...Press both buttons again so you see The device will run in unsafe mode.Press both buttons one final time. You may be able khổng lồ access the Dashboard. If you cannot, proceed lớn the repair tool instructions below.Use the repair tool if it still displaysMCU firmware is not genuine

If you cannot access the dashboard by pressing both buttons three times:

Open the device repair tool by going into the Manager and waiting for the blueRepair button, or mở cửa it directly from:Settings > Help > Repair your vietvuevent.vn device.Connect your vietvuevent.vn Nano S.In vietvuevent.vn Live, select MCU firmware is not genuine and click Repair. The repair process will start. If the vietvuevent.vn Nano S is still displaying MCU firmware is not genuine, press both buttons three times, the device will then display the Dashboard and the update can continue.If the loader is at 100% and the device stays stuck on Bootloader:Windows/Linux: Restart vietvuevent.vn Live by pressing CTRL + R. Then start the repair tool once more.MacOS: Restart vietvuevent.vn Live by pressing ⌘ + R. Then start the repair tool once more.

This issue is normally fixedusing the device repair tool in vietvuevent.vn Live.

Open the device repair tool by going into the Manager và waiting for the blueRepair button, or open it directly from:Settings > Help > Repair your vietvuevent.vn device.Connect your vietvuevent.vn Nano S.In vietvuevent.vn Live, select MCU firmware is outdated and click Repair. The repair process will start.

This message means your device is ready for the last step of the update.

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Disconnect the vietvuevent.vn Nano S.Go khổng lồ the Manager in vietvuevent.vn Live.Press the button near the USB port of the vietvuevent.vn Nano S and keep it pressed while you reconnect the USB cable.Release the button when Bootloader is displayed on the device.The update process will continue automatically. vietvuevent.vn Live will display multiple progress loaders, while your vietvuevent.vn Nano S displaysBootloader,UpdateandProcessing. Your device is successfully updated once vietvuevent.vn Live displaysFirmware updated.Open the device repair tool by going into the Manager và waiting for the blueRepair button, or mở cửa it directly from:Settings > Help > Repair your vietvuevent.vn device.Connect your vietvuevent.vn Nano S.In vietvuevent.vn Live, select Follow device repair instructionsand click Repair. The repair process will start. Windows 7

Please note that vietvuevent.vn Live is not vietvuevent.vned on Windows 7. If the solutions provided below vày not solve your problem, we cannot provide any further vietvuevent.vn unless you try on a vietvuevent.vned platform (macOS 10.9 (64-bit), Windows 8 (64-bit) or Linux Ubuntu 16.10).

How to fix a blank screen in vietvuevent.vn Live on Windows 7?Some users have reported that rebooting their computer in Safe mode with networking allowed them to update their vietvuevent.vn Nano S. Learn more here. vietvuevent.vn cannot provide any other solution.

Windows doesn"t recognize the device. How khổng lồ fix this?

OpenDevices & Printersfrom Control Panel.Double-click Nano Sand open theHardware tab.Select USB input Deviceand click Properties.Click Change Settings.Click the Driver tab.Click Update driver and select automatic driver selection.Repeat this for both USB đầu vào Devices.

If during the vietvuevent.vn Nano S update lớn firmware version 1.6.1, your device is stuck on Update and vietvuevent.vn Live displays the error message: Unknown error(0x6984), follow the instructions below:

Make sure you have the latest version of vietvuevent.vn Live.Connect your device, without pressing any button.The device displays Update.Go lớn the Manager tab in vietvuevent.vn Live.vietvuevent.vn Live resumes the update from where it was interrupted.

If your device got reset

If your device displays theWelcome screenand usage instructions, it has been reset. Don"t worry, your crypto assets are safe as long as you have your 24-word recovery phrase. Select the Restore from recovery phrase option and press both buttons khổng lồ validate.Thenrestore your private keysfrom your recovery phrase.

Still not solved?

If your problem is still not solved, there is probably a connection issue:

General questions

The private keys on your device are fully backed up by the 24-word recovery phrase. As long as your recovery phrase is securely stored, there is no risk to your assets.

How khổng lồ update a vietvuevent.vn Nano S?

Please refer to our update guidefor step-by-step instructions.

Do I need lớn update my vietvuevent.vn Nano S?

Yes, we strongly recommend always updating your device khổng lồ the latest firmware version to benefit from the optimal security level & user experience offered by our products.

What changes are included in the update?

Please refer lớn our blog post.

Do I have khổng lồ update my vietvuevent.vn Nano S if I am not using it?

We recommend regularly updating your devices khổng lồ benefit from the optimal security level & user experience offered by our products. New (versions of) applications are also only available on the latest firmware version.

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Is it possible lớn downgrade thefirmware?Why didn"t my vietvuevent.vn Nano S prompt to kiểm tra the Identifier?

Three screens are shown in anautomatedloop. If the right button is pressed before the other screens are shown, the update will be installed before you could have checked the identifier. As long as the update is fully installed you can continue using your device.